{"id":17,"date":"2026-05-05T21:09:00","date_gmt":"2026-05-05T21:09:00","guid":{"rendered":"https:\/\/koalatylabworks.com\/?page_id=17"},"modified":"2026-05-05T22:01:31","modified_gmt":"2026-05-05T22:01:31","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/koalatylabworks.com\/?page_id=17","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"<h2>Returns &amp; Refunds \u2014 Sales Finality Policy<\/h2>\n<p><strong>Read this page before you purchase.<\/strong> N and L Global Enterprise LLC sells laboratory glassware, chemistry apparatus, and powered bench equipment. Except where <strong>non-waivable law<\/strong> requires otherwise, <strong>all sales are final<\/strong> and Seller <strong>does not provide refunds, store credit for returned goods, exchanges for alternate SKUs, or restocking arrangements<\/strong> after an order is accepted and fulfilled.<\/p>\n<h3>1. Why this policy exists<\/h3>\n<ul>\n<li>Glass integrity, joint surfaces, and vacuum paths cannot be economically verified after customer possession.<\/li>\n<li>Chemical exposure, thermal cycling, or assembly attempts may create latent failure modes that are not safe to forward to another customer.<\/li>\n<li>Electronics and heating elements may lose &quot;as-new&quot; warranty chain once registered or powered.<\/li>\n<li>Freight and hazmat movements are costly and may be non-recoverable once initiated.<\/li>\n<\/ul>\n<h3>2. No &quot;unused return&quot; window<\/h3>\n<p>We do <strong>not<\/strong> offer satisfaction returns, try-before-you-buy programs, or restocking-fee returns for opened glass or vacuum equipment. <strong>Do not assume you may cancel after shipment.<\/strong> If you believe a mandatory statutory right applies to you, contact koalatykareteam@gmail.com with your jurisdiction and order number; we will respond in good faith.<\/p>\n<h3>3. Chargebacks are not a substitute for returns<\/h3>\n<p>Initiating a payment dispute to obtain a refund contrary to this policy may be treated as breach of contract and fraud. We will present these Terms, delivery proofs, and communications to your bank.<\/p>\n<h3>4. Transit damage and lost shipments<\/h3>\n<p>If a shipment is lost or visibly damaged in transit, notify koalatykareteam@gmail.com immediately with photos and tracking or PRO numbers. We will assist with carrier claims. <strong>Approved outcomes may be limited to repair, replacement, or re-shipment at Seller&apos;s or the manufacturer&apos;s discretion\u2014not a cash refund\u2014except where law mandates a refund.<\/strong><\/p>\n<h3>5. Non-conforming goods (rare)<\/h3>\n<p>If you receive a different model or configuration than the one Seller confirmed in writing on your order acknowledgment, notify koalatykareteam@gmail.com within <strong>three (3) business days<\/strong> of delivery with photographs and serial numbers. Seller may coordinate correction through manufacturer channels. <strong>This section does not guarantee refunds.<\/strong><\/p>\n<h3>6. Manufacturer warranty service<\/h3>\n<p>Warranty service, if any, is provided by the manufacturer according to its policies. Seller is not the warrantor unless explicitly stated on your invoice.<\/p>\n<h3>7. Regulatory and safety note<\/h3>\n<p>You are responsible for permits, registrations, inspections, and safe installation. Inability to obtain permits <strong>does not<\/strong> create a right to return or refund.<\/p>\n<h3>8. Contact<\/h3>\n<p>koalatykareteam@gmail.com \u2022 +1 (512) 987-4280 \u2022 696 Wickford Lane, Pensacola, FL 32502, United States<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds \u2014 Sales Finality Policy Read this page before you purchase. N and L Global Enterprise LLC sells laboratory glassware, chemistry apparatus, and powered bench equipment. Except where non-waivable law requires otherwise, all sales are final and Seller does not provide refunds, store credit for returned goods, exchanges for alternate SKUs, or restocking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/koalatylabworks.com\/index.php?rest_route=\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koalatylabworks.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/koalatylabworks.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/koalatylabworks.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/koalatylabworks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17"}],"version-history":[{"count":3,"href":"https:\/\/koalatylabworks.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":47,"href":"https:\/\/koalatylabworks.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions\/47"}],"wp:attachment":[{"href":"https:\/\/koalatylabworks.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}